when complaining pays off

The Yorkshire Crisp Company

Wednesday, 12 March 2008

Dear Bryan


Thank you for returning your barrel so promptly.

I have had a look at the contents and there is a clump of fried crisps in the bottom, which look suspiciously like they haven’t been fully fried. This is the cause of the soft and chewy texture of your particular barrel.

I must apologise for your having had this experience. Unfortunately, no matter how hard we try, it can happen occasionally as it is due to our frying crisps by hand and the person on Quality having missed this clump as it passed by them to the packing area.

Please accept these barrels by way of compensation for your experience and I hope that you enjoy these as much as you did the tasting at the Borough Market.

Yours faithfully,

Tracy Fish, Office Manager

Yorkshire Crisps

I was actually the one that complained. Shocking. But mmmm, oh so delicious.

I am so glad the newspapers here keep me up-to-date on the news in the U.S.:

Pregnant Man

Prego man in the news



Filed under bryan, food, health, london, photos

5 responses to “when complaining pays off

  1. Brian

    Complaint letters to the Crisp company? I guess you gotta use that litigious mind somehow…

  2. Josh

    Please comment on the taste of ‘Chardonnay’ and ‘Parsnip’ flavored chips.

    That picture of the pregnant dude is gross…

  3. yaelgutt

    Chardonnay is delicious- tastes like vinegar chips in the U.S.

    My favorite part about the pregnant man article is that none of their neighbors or family knows that he has had sex reassignment surgery, and used to be a woman. I was like, oh good thing you gave interviews to newspapers all over the world- that’ll keep your secret safe.

    And yes Brian. I have an idle litigious mind 😉

  4. Farg

    that pregnant man story is FASCINATING. what an amazing time we live in!

  5. snosh

    clumped crisps? eww.
    and re: the preggo man- we had a debate about this at work. i only read the daily dish online and only watch sitcoms on dvd so i know nothing of what is going on in the world. when told about this preggo man, i had to ask- so he has to get a c-section? no one was versed enough on the issue to answer me, and then i forgot all about it until reading this blog. hmm. i’m confused.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s