The Yorkshire Crisp Company
Wednesday, 12 March 2008
RE: COMPLAINT NO. 73
Thank you for returning your barrel so promptly.
I have had a look at the contents and there is a clump of fried crisps in the bottom, which look suspiciously like they haven’t been fully fried. This is the cause of the soft and chewy texture of your particular barrel.
I must apologise for your having had this experience. Unfortunately, no matter how hard we try, it can happen occasionally as it is due to our frying crisps by hand and the person on Quality having missed this clump as it passed by them to the packing area.
Please accept these barrels by way of compensation for your experience and I hope that you enjoy these as much as you did the tasting at the Borough Market.
Tracy Fish, Office Manager
I was actually the one that complained. Shocking. But mmmm, oh so delicious.
I am so glad the newspapers here keep me up-to-date on the news in the U.S.: